・Orders will be shipped within 5 business days after order confirmation.
・We do not ship on weekends or Japanese national holidays.
・Please note that delivery during the year-end and New Year holiday season may take longer than usual.
・We do not offer gift wrapping.
・Please note that delivery may also be delayed during peak seasons or due to traffic disruptions caused by weather conditions.
・Pre-order items will be shipped within the estimated shipping timeframe stated on the product page.
【SHIPPING】
We ship via EMS (Express Mail Service).
Asia
・Asia (excluding China, Taiwan, and South Korea) 4,500 yen
・China, Taiwan, and South Korea 3,500 yen
Oceania
・Oceania (all countries) 6,700 yen
North America
・United States 7,900 yen
・Canada and Mexico 6,700 yen
・North America (excluding the United States, Canada, and Mexico) 8,100 yen
Europe
・Europe (all countries) 6,700 yen
South America
・South America (all countries) 8,100 yen
Africa
・Africa (all countries) 8,100 yen
Shipping Information
・For shipping to regions not listed on our website, please contact us before placing your order.
・Delivery times are provided as estimates only and may vary by destination. Deliveries to rural or remote areas may take longer than usual.
・Please note that customs procedures, import charges, taxes, and related delays may occur and are outside our control.
・The shipping fees shown above are standard rates. Additional charges may apply to oversized items, which will be noted on the product page.
・In some cases, we may need to cancel an order due to international circumstances, shipping restrictions, or logistical reasons.
・Orders are generally shipped directly to the customer. However, depending on the destination country and carrier, final delivery may be handled by a local delivery service. Please refer to the tracking information provided after shipment for the latest status of your package.
・If a package is not collected and is returned to Japan after the carrier's holding period has expired, the return shipping cost will be the responsibility of the customer. Any refund will be issued after deducting the return shipping fee.
・Please note that customs inspections and clearance times may vary depending on the time of year and shipping volume.
Payment Methods
・Credit cards and other available payment methods are accepted.
Taxes and Duties
For international orders, any applicable customs duties and import taxes are the responsibility of the customer. Unfortunately, we are unable to estimate these charges. Please contact your local customs office for more information. Duties and taxes may be charged upon delivery or billed at a later date.
If you are ordering from outside Japan, you will be charged for the product price and shipping fee only. Customs duties and import taxes are not included. Please check the total amount in your cart before completing your order.
Returns & Exchanges
We do not accept returns or exchanges for customer convenience.
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. Please include your order number and photos of the item and packaging.
After reviewing the issue, we will provide an appropriate solution, such as a refund, replacement, or reshipment.
Please do not return any item without contacting us first and receiving our instructions. If a return is required, we will provide further details separately.
Please note that we may not be able to accept claims for items that have been used or damaged after delivery.
