When you use our services, MACINO (hereinafter referred to as "our company") will ask you to disclose information necessary for transactions and contact, such as your name, address, telephone number, and email address. Our company complies with the Personal Information Protection Act and handles personal information in accordance with this privacy policy.
Purpose of use of personal information We will use the personal information we obtain for the following purposes:
(1) To ship products to customers and bill them for their purchases
(2) To inform customers about our campaigns, products, and services.
(3) To improve our services
(4) To respond to requests and inquiries from customers
Regarding the management of personal information, we will manage personal information under the following system.
(1) We will establish the necessary internal systems in accordance with the Personal Information Protection Act and guidelines, and obtain a pledge from employees to handle personal information appropriately.
(2) We will limit the use of personal information to only employees who need it for business purposes, and will establish rules regarding the storage and management of media containing personal information, among other measures, to protect personal information.
(3) Regarding personal information stored in the system, we will provide accounts and passwords to ensure that only employees who need it for business purposes can use it, and we will implement access authority management. In addition, we will strictly manage accounts and passwords to prevent leakage or loss.
(4) To ensure security when transmitting personal information over the Internet, we use SSL, an industry standard encrypted communication protocol, on necessary web pages.
(5) Provided that this does not cause any disruption to the service, personal information will be deleted at any time after a certain period of time has passed since the receipt of the personal information.
Provision to third parties
We will not disclose personal information to third parties without your consent, except in the following cases:
(1) When requested by a public institution such as a court or police in accordance with laws and regulations; or when there are special provisions in laws and regulations.
(2) When there is a risk of harming the life, body, or property of a customer or a third party, or when it is not possible to obtain the individual's consent; or when it is necessary to protect or defend our rights, property, or services from actions that violate laws and regulations, our terms of use, or precautions, and it is not possible to obtain the individual's consent.
Regarding disclosure of personal information If a customer requests disclosure of their personal information, we will only disclose it if we can verify their identity.
How to verify your identity
Please send us a copy of proof of identity (driver's license, insurance card, etc.) by mail. We will confirm the details and disclose the information once it is clear that you are the person in question.
